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BILLING POLICIES AND PROCEDURES

The following is the new CalderonTorres billing policies and procedures, which will be applied to your account starting Q2 2022. You will receive a notice on the date your account is updated.

General Policies

  • CalderonTorres accepts checks, Bank Wires, and all major Credit Cards.

  • Cash payments may be made in sealed envelopes on-site only, please do not mail cash.

  • Unpaid account balances may be subject to collections.


Commercial Billing Procedures

  • CT Janitorial delivers invoices on the 1st business day of each service month.

Exceptions apply for mid-cycle changes, updates, and delays.

  • Invoices are due for payment on the last day of the month. CalderonTorres provides an extra 15-day window or grace period to accommodate mail delivery, approvals, and other delays.

  • If we do not receive payment or if a payment arrangement is not made within the payment window listed above, we may apply a late charge to your account and suspend services.

  • Any returned payment will be subject to the returned payment fee listed on the fee schedule.


Residential Billing Procedures

  • CT Residential requires payment at the time of service unless otherwise agreed.

  • Clients who wish to pay via monthly invoice are required to apply via their primary CalderonTorres contact. A review of your internal accounts across the CalderonTorres Group will be conducted.

  • If we do not receive payment, we may apply a late charge to your account or cancel your scheduled service for the day.

  • Any returned payment will be subject to the returned payment fee listed on the fee schedule.


Combined/Bundle Accounts follow the Commercial Billing Procedures


Fee Schedule


  1. Paper Invoice/Statement Fee…………………………………………...…………. $2 per month

  2. Late Fee………………………………………………………………………...…. $39 per month

  3. Returned Payment Fee……………………..……………………………………..…$24 per item

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Disclaimers


Your security is important to us. We do not store your credit card or banking information.

Online website payments are processed by Square, a service of Block, Inc.

Online Invoice payments are processed by Intuit Payments, Inc.



If you ever receive suspicious correspondence, please contact your primary CalderonTorres contact immediately.


We appreciate your business.


Thank you for choosing CalderonTorres.

Billing Policies: Terms of Use
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